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SHIPPING & RETURNS

SHIPPING POLICY

Delivery only in Tbilisi
The delivery time for orders placed before 16:00 on weekdays is 1-2 business days from the date of order, excluding weekends.

 

Delivery time – courier service operates from Monday to Friday, from 11:00 to 19:00.

In case of placing an order worth more than 150 GEL, using the courier service throughout Tbilisi is free of charge, and in case of less than 150 GEL, the fee is 10 GEL.

RETURN & EXCHANGE POLICY

In order to protect the interests of consumers as much as possible, LLC Cosmedia ( Tax ID: 405740391 ) has a product return policy that applies in the following cases:

  1. When a factory defect is detected.

  2. The product characteristics do not match the description on the website and its visual appearance.

  3. The ordered product does not match the delivered product.


In addition, Cosmedia will return the item if the product is technically sound, has not received mechanical damage, and the box is intact.

In which cases does the return policy not apply:
 

  1. If 5 calendar days have passed since the product was received.

  2. The buyer no longer likes the item.

  3. The item does not meet the buyer's expectations.

  4. The buyer has no need for the item.

  5. In case of seeing a better offer.

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